| Status Field Definitions | |
| Status | Description |
| new | The issue has only just been reported and we haven't looked at it yet. |
| feedback | We require feedback from you about the issue, usually a note will be attached to the issue detailing what we want to know. |
| acknowledged | We have looked at the issue report and are in the process of trying to reproduce the issue. |
| confirmed | We have been able to reproduce the issue but the person/team who will fix the issue hasn't been assigned yet. |
| assigned | The issue has been assigned to a person or team.
NOTE - We sometimes use automatic assignment based on the category you specify when reporting the issue so this is sometimes the initial state of an issue instead of 'new'. |
| testing | The resolution for the issue is currently being tested. |
| resolved | The issue has been resolved, see the Resolution field of the issue for details of how the issue was resolved. |
| closed | The resolution has been confirmed as working and the issue is closed. |
